My Live Chat isn’t connecting, what do I do?

If Live Chat isn’t loading, please request your IT technician to add the following URL to your filter/proxy.

https://vcc-eu2.8x8.com

or

https://vcc-eu2.8x8.com/./CHAT/common/html/embedded-chat.html?uuid=script_17633749225695291b625d41.03510759&tenant=cGFyZW50bWFpbA&domain=https%3A%2F%2Fwww.parentmail.co.uk&channel=School%20Support%20Chat&referrer=https%3A%2F%2Fwww.parentmail.co.uk%2Flive-chat%2F&popup=false&popuporigin=button

Instructions on how to do this can be found here.