What can I find in General Settings?

Click on Settings in the left hand menu and then click on General.

You will then see the below options:

Addressed Paper Copies

Here you can select whether you want parent addresses to appear on your paper copy documents. If you do, simply select On. If you select Off, the address will not display on the paper copies.

Branded Emails

Enabling this function will display your school name and logo on every email received by parents.

Communications

Enabling communications will send out registration messages to members and allow you to send emails, forms and SMS messages. This setting will also allow your PMX account to automatically invite any new users to register, that are added via an import. Please note, enabling this option alone will allow the system to send the registration links via email to Users that have an email address. You will need to enable the SMS Verification setting, if you want to send the registration links via text to Users that have a mobile number.

Data Retention

This function allows school administrators to select either a 12- or 24-month retention period and this will apply to all data stored within the school’s ParentMail account. The default setting will be 24 months, meaning that any data older than 24 months will be removed from your ParentMail account.

Some examples of items that will be deleted once the data retention period is exceeded are:

  • Sent emails or SMS messages
  • Sent forms and the associated responses
  • Parents’ Evenings which have expired
  • User accounts on a Register which have been marked as ‘deleted from system’

Enable Email Verification

Enabling this function will allow ParentMail to send out registration messages via Email to users who have an email address associated with their account.

Enable Online Absence Reporting

Enabling this will allow parents to report absences through the ParentMail App. These absences will then appear in your Absences tab on ParentMail and you will be able to run off a report to see absences for that day/week/month.

Click here for more information on Absence Reporting.

Parents will be able to see if you have this enabled or disabled.

Enable SMS Verification

Enabling this function will allow ParentMail to send out registration messages via text. This means that you don’t need to have the parent’s email address up front to get them registered!

Please note, this will cost you 1 text credit per SMS. Schools that use this function notice a much higher percentage of registered parents than schools that don’t! Click here for more information on getting parents registered.

Overview Settings

Clicking the Refresh Stats button will re-calculate the overview statistics, clearing the cache.

Resend Email Verification

This will send out registration emails to all of your unverified users. We recommend you send this every 7 days until you have all of your parents verified.

Resend SMS Verification

This will send out registration text messages to all of your unverified users. We recommend you send these 7 to 14 days after you initially enabled your SMS Verification, or any time after this to drive parent registration.

Please note: this will cost you 1 text credit per SMS, per user.

Sender ID

This is what your contacts will see in the ‘From’ field when you send them a text message. It is limited to 11 characters and will default to the first 11 characters of your school name but you can change this to whatever you find most suitable.

You can change this at any time.

Short Paper Copy

When this is enabled, only one paper copy will be generated for each student. If it is disabled, a paper copy may be generated for each parent.

Show Parents Evening Class Groups

When importing parents evening data, a number of class groups will be created. By default they are not visible anywhere else on your account, but if you would like to see them, enable this setting.