How do I delete a staff member with multiple user types?

If you have a staff member who is also a parent and no longer works at your school, with a merged ParentMail account, simply follow the instructions below to remove the Staff user type from their account.

Firstly, you will need to go to Users on the left hand menu and then List:

Find and select the user by typing their name into the search box, or searching by Parent or Staff user types:

To remove the user type, scroll down and find the User Types section within the profile, and click the Show option:

Click on the dustbin icon against the user type you want to delete:

The user type will now be deleted from the user.

Please note; Removing the staff user type alone will NOT reduce permissions. The user’s permissions should be manually reduced by going to Actions and Permissions.

You can find out how to amend permissions here.