Why can I not add an attachment to my email?

You are allowed up to six attachments with a combined size of 10MB. If your total file size is bigger than 10MB then unfortunately you will be unable to attach it.

If your file is much larger than this, it may be worth converting your Word document into a PDF as this will be much smaller and may then fit under the limit. To do this, open the document, click Save, then change the “Save As Type” to PDF.

If you have checked through the above and you are still having difficulties please refresh your web browser then attempt to add the attachments again. Your email will be saved as a draft so you will not need to type this back up again. For more information on drafts please click here.