How do we change our main ParentMail Administrator?

If the main administrator for your school’s ParentMail requires changing for any reason, you will need to contact ParentMail support via email: and specify; the title, first name, last name and email address of the new administrator (this should be the same details as their existing user record on ParentMail). We will require confirmation from your business manager, headteacher or old administrator. Once received, a ParentMail admin will make this change and send the new administrator a registration link and a 7-digit verification code to confirm this change.

Receiving the link

After clicking on the registration link sent to you via email you will be prompted with the following screen:

Select ‘I already have a ParentMail PMX account’ and this will take you to the following screen:

Here you will need to enter the 7-digit verification code included in the email, then click ‘Verify Now’.

After successfully verifying the code, you will need to enter the email address and password to your account, then click ‘Login’.

After successfully logging in, you will now be the main administrator for your school’s ParentMail.