A parent has asked me to change their email address, what should I do?

If the parent is connected, they can log in to their ParentMail account and make the change themselves. If they insist that you change it for them you can go to ‘Users’ on your left hand menu and then select ‘List’ from the sub menu. Select the user and their account will appear on the right hand side of the screen. Click on ‘Actions’ and then ‘Edit’ to see the information that you can change. Please note that if the user is ‘Connected’ they will receive an email asking them to verify the change once you hit save. If they do not respond to this within 7 days, the change will revert back. If the user is Not Connected the change will take effect immediately and requires no further approval.