A parent has logged in but they get the error message ‘You currently have no approved connections...’ what should I do?

This error occurs when a parent tries to register more than once with the same mobile number, but different email addresses. Please contact the parent and check which email address they want to use on their account. Once you have the email address, delete their current account on PMX , then, recreate their account with only an email address. It is important that you tell the parent they will receive a new registration link and when they complete the steps to register, the email address must be an exact match to what you have entered on their new account.