How do I help a parent who has registered with the wrong email address?

If your parent has entered the wrong email address when registering, they can simply log in to their ParentMail account with the wrong email address, and update it within their account.

If they do not know the password they created, the quickest solution is to delete the parent record and then re-add the parent. Please remember to connect them to their children. Once you have done this, they will receive a new registration email and will be able to set up their account under the correct email address.