We have received a subject access request (SAR) from a user, what information do we need to provide?

If your school receives a Subject Access Request (SAR) from a parent, you must comply and provide them with a copy of all data related to them held on ParentMail.

To do this, log into ParentMail and go to Reports > General Reports and click ‘Subject Access Request’. Next, find the user and click ‘Generate Report’.

This will then produce a PDF document; you will also be able to print a copy for the user if they request.

You can export further data that we hold for the user by running the ‘User Data Export’. This is found in Reports > General Reports. This will contain all the data for that user, including emails that have been sent to the user. This will generate in a PDF document.