Why are my parents unable to top up their student's dinner money balance?
If your parent is unable to make a top up for their child’s dinner money balance, this is because the child’s ParentMail account has not been linked with your till provider.
To correct this, select ‘Payments’ from the left hand menu then select ‘Cashless Account Linking’.
On the left hand side of this page you will be able to see the name of every user on the till system who has not been linked to an account on ParentMail. To connect these accounts, click into the box on the right hand side and start typing the users name to search for them.
A user will not be linked automatically if there is a difference in details, so in the case of a user being called Alex on the till system and Alexander on ParentMail, this would cause the match to reject. When linking the profile, the system will advise you of the difference, to check if you wish to proceed.
When you are happy, click ‘Save Changes’ and the links will be made next time the till communicates with ParentMail.