How do my parents connect via email as an existing user?

A parent will receive an email registration link if you hold an email address for them in your ParentMail account.

If the parent has previously registered for PMX ParentMail, they will need to follow the instructions below to connect as an existing user.

Receiving the connection email

The parent should have received an email that looks like this:

If they have received this email, they will need to click ‘Manage Your Connections’. If they haven’t received the email; the email could possibly be found in their Spam/Junk folder. Please ask them to check here and ensure they have changed their settings to mark ParentMail as a safe sender. They should also add info@parentmail.co.uk to their contact address book to avoid missing out on emails.

Registering their account

Once they have clicked ‘Manage Your Connections’ they should see this window:

The parent will need to select “I already have a ParentMail PMX account”.

Once they have selected this option, they will need to enter the date of birth for their child. Simply type in the DOB or use the arrow on the far right to select from the calendar.

Once they have entered the date of birth, they will need to select ‘Verify Now…’

Next, the parent will need to enter their login details that they have previously used to register with. If they have forgotten their password, please advise them to select “Forgot your Password?”

If they click onto this, a new tab will open for them to enter in their email address and an email will be sent to their mailbox to reset their password. After they have done this, they can go back to enter their login details on the previous tab.

Once done, simply select ‘Complete Registration’.Success! The parent will now receive messages for all their child/ren at this school. Don’t worry if they have more than one child at this school as they will now receive messages for both/all. They can then click ‘Let’s Go’ to visit their ParentMail feed – after this, they can download the free mobile App so that they can pick up messages on the go!

Downloading the ParentMail App

If the parent has an iPhone or Android device, we recommend they download the free parent App to pick up school messages instantly!

If they are logged in on a computer, their feed will look like the image below:

They may not be able to see any messages in their feed yet – it may be that you haven’t sent any messages to the parent specifically! Once you do begin sending communications home through ParentMail, they will see notification badges appear on each application.