How do my parents connect via SMS as an existing user?

A parent will receive a mobile registration link if you hold a mobile number for them in your ParentMail account.

If the parent has previously registered for PMX ParentMail, they will need to follow the instructions below to connect as an existing user.

Receiving your registration text

Once you have sent the registration text, the parent will receive the text below. They will need to click on the link in the text to register their account.

They will be taken to a screen as shown below:

The parent should then click ‘I already have a ParentMail PMX account’.

The parent will then be asked to enter a date of birth – they will need to select the date here and click ‘Verify Now’.

Next, the parent will need to enter the login details that they have previously used to register with. If they have forgotten their password, please advise them to select ‘Forgot your Password?’

If they click onto this, a new window will open for them to enter in their email address and an email will be sent to their mailbox to reset their password. After they have done this, they can go back to enter their login details on the previous window.

Success! They will now receive messages for all their child/ren at your school. Don’t worry if they have more than one child at this school as they will now receive messages for both/all.

They can click ‘Let’s Go’ to visit their ParentMail feed – after this, they can download the free mobile App so that they can pick up messages on the go!

To download and print these instructions here is a PDF guide:

How-to-register-with-ParentMail-as-an-existing-user-via-SMS.pdf