A parent is trying to register but receives the error ‘Email address already in use’?

Please ask the parent to go back to the first stage in the registration process and click ‘I already have a ParentMail PMX account’ instead of ‘I don’t have a ParentMail PMX account’. If they can’t remember their password, they can click ‘Forgotten your password’ to reset their password and then try connecting again.

If they have never registered before, please search for the email address in Users > List. If the email address is listed against the wrong parent, please make the change here by removing the email address against the wrong parent and add the email address to the right parent.