Overdue payments for expired items

Where parents have previously made half a payment online and half in cash to the office, but the office team had not recorded it on ParentMail 2, it will come across as overdue on PMX and show in the parent’s feed as overdue.

Resolution: Find the payment item, open up the ‘View Orders’ screen within the ‘Actions’ tab at the top right. Click onto the ‘Status’ header to put the statuses in order, you can then tick all of the people marked as ‘overdue’ and click the ‘Mark as Completed’ option. This will remove the item from the parent’s feed.