Refunded Payments

When you processed a refund on ParentMail2, you were not able to mark the student as cancelled and because of this, they would still be included in the list of students associated with the trip. On PMX, the system assumes the parent is still interested and they will be notified about these ‘outstanding’ payments.

Resolution: Go into Payment Items and click on the ‘Status’ header to put the statuses in order, you can then mark the ‘Refunded’ payments as cancelled. This will remove it from the parents feed.