Parents have said they can not locate the top up option for their child's Cashless Catering account?
The most common cause for this would be that the child’s cashless catering account did not get automatically linked to their ParentMail record, usually due to a difference in name or DOB between what is on the till and what is on ParentMail. It’s a quick process to manually link the two together – simply go to ‘Payments’ and then ‘Cashless Account Linking’, locate the name of the child in question on this page and then click into the ‘Link to PMX user’ box next to their name. This allows you to search for the ParentMail account you want to be linked. Once this has been completed the parent will be able to access the top up option.