Why isn't the SIMS auto link working even though it's enabled?

There are a number of reasons why the SIMS auto link may have stopped communicating. The best option will be to follow our troubleshooting steps, we recommend that this is done by an IT technician if possible: If you were not able to resolve the issue through checking these steps then please contact us on Live Chat. We will be able to arrange a call back if needed to assist.