What is the difference between ‘Current Balance’ and ‘Balance Pending’ and what do my parents see?
‘Current Balance’ shows the confirmed balance held by your till system.
‘Balance Pending’ shows any top ups from parents since the last till communication. The next time your till speaks to ParentMail this will be transferred to the ‘Current Balance’. If balances are pending this is usually down to the tills and therefore we recommend contacting your till provider in the first instance.
Parents only have a ‘Current Balance’ tab so as soon as they top up it will update for them immediately.