Why are my parent's balances not updating?

If you find that your parent’s balances are not updating, the first thing you need to check is that your till is turned on. If the till is switched off, no communication between ParentMail and the till will take place.

If the till is activated you will need to check that it is connected to the internet. If both of these things are done, please contact the till provider directly as ParentMail simply reflects the information sent from the till.