We have changed bank account, what do we need to do?

Please contact our PlusPay team directly at Pluspay@parentmail.co.uk, they will be able to assist you with the setup of the new bank account. Once this is done if you would like money from active trips paid into the new account you will need to go into your payment items on PMX and select the green ‘Actions’ option in the top right corner.

Once here, select the ‘Edit’ option under bank account, click on the drop down menu and select the new bank account. From that moment forward any money paid for that item will go to your new account.

You can also deactivate the old bank account on PMX to stop anyone assigning a new payment item to it by accident. To do this go to ‘Payments’ then ‘Settings’ then go to Bank Accounts.

Click on the drop down under ‘Status’ and change it to ‘Disable’.

Please note if you disable the account, money for items with this account already assigned can still make payments to the account.