What are payment alerts and how do I action them?

When a parent pays for an item through ParentMail, there are some instances where you may receive a payment alert – this could be for a number of reasons. It could be that the purchase window closed between the time that the parent put the item in to their basket and the time that they checked out. It could also be that the parent has paid for the item but it requires parental consent which was not given at the time of purchase. To acknowledge these payment alerts, you will need to click on Payment Alerts on the left hand menu, click on the payment alert from the list that appears to the right and then select Actions and then either Accept, or Refund.