Why are some parents experiencing difficulties when making a card payment?

On 6th June, Pay360, our card payments gateway provider, updated their server security.

This means that certain browsers and devices are no longer able to process card payments due to their low level of security.

If parents are unable to process a card payment, it may be because they are using an older Android device or an unsupported browser, as follows:

  • A browser which does not support TLS 1.2
  • An Android device which does not support Android 5.00 or higher

If parents are using one of the above to make card payments with ParentMail, please recommend they use an alternative browser or device to make card payments or process on their behalf using the Manual Order within Payments.

Supported browsers include:

  • Google Chrome – version 30 or higher
  • Mozilla Firefox – version 27 or higher
  • Microsoft Internet Explorer 11
  • Microsoft Edge – any version
  • Apple Safari – version 5 or higher

If parents require any guidance on checking their browser version, please provide the below information.

How do I check my browser version?

Below are instructions on finding out which versions of your web browser you are running on a Windows operating system.


Which version of Firefox?

  • Open Firefox.
  • Click on the three horizontal lines on the right-hand side of the search bar.
  • Click ‘Help’ in the menu.
  • In the drop-down menu, click ‘About Mozilla Firefox’ to open a window as shown below.
  • The version type will be shown as circled above.

Which version of Google Chrome?

  • Open Google Chrome.
  • Click on the three vertical dots on the right-hand side of the search bar.
  • Click ‘Help’ in the drop-down menu
  • Click ‘About Google Chrome’ to open a window as shown below
  • The version type will be shown as underlined above.

Which version of Internet Explorer?

  • Click on the cog symbol on the right hand-side of the search bar.
  • Click ‘About Internet Explorer’ in the drop-down menu to open the below window.
  • The version type will be shown as circled above.

Which version of Microsoft Edge

  • Open Microsoft Edge.
  • Click on the three horizontal dots on the right hand-side of the search bar.
  • Click ‘Settings’ in the drop-down menu.
  • Scroll down – your version is visible at the bottom of the menu, as shown below.

Finding your browser version on an Apple operating system

Which version of Safari?

  • Open Safari.
  • Click ‘Safari’ in the top menu.
  • Click ‘About Safari’ in the drop-down menu.

Which version of Google Chrome?

Please refer to the instructions shown for a Windows operating system above.

Which version of Firefox?

  • Open Firefox
  • Click ‘Firefox’ in the top menu.
  • Click ‘About Firefox’ in the drop-down menu.

What Android version do I have?

Depending on the type of phone (Samsung, HTC, Windows etc) or Android device you are using, the way in which you identify which version of Android you have will be different.

However, you should be able to find which version you have by going into your device ‘Settings’ and finding an option within the menu which refers to ‘About phone’ or ‘Device information – or a variation of these!