You have taken money from my account which doesn’t appear on my recent statements?

ParentMail2 was recently retired from service and a full reconciliation of the system took place over the summer. During this process we uncovered a number of charges that should have been taken in November 2014, but weren’t. We recently sent a global communication out to all affected school but if you did not receive this please contact our Support Team via Live Chat with details of the amounts taken and we will be ale to provide the relevant statements to you.