How do I record a manual payment on the Register?
Please ensure the user is listed as a member on the Register, in the right price band. Once checked, you will be able to see a top up option within the Users’ shop, via Manual Orders.
Firstly, go to Payments > Manual Orders. After this, you will need to find the User that you are topping up for in the Contact Book, then click ‘Next’. This will show you the Shop items available to purchase. Please find the Registers, top up option. The name will appear as what you have named the Register:
Click onto the basket icon and you will be able to enter the amount to top up, for example, £10. Once the amount is entered, please click Add to Cart > View Cart, to confirm the details.
Finally, click ‘Complete Purchase’ and the amount will be added to the balance.