Important Update for Schools Using Payments - 13/11/2017

UPDATE: This issue has been resolved as of 16/11/2017.

Following a recent server update, Payment/Refund emails may not be successfully reaching you. Our Development Team are aware of the issue and they are currently working to fix the problem.

We hope to be in a position to send over all the emails that may have failed to reach you by Thursday November 16th, 2017.

If the issue is affecting you and you have access to ParentMail please open the reconciliation report which is located in Reports > Payments Reports > Reconciliation Report > select the account and date range. From here you will be able to retrieve information regarding payments and refunds.

We understand that these emails are key to your reconciliation process. Please be assured that out Development Team are working on this as their number one priority.