Update - Friday 20th July

We were recently made aware of a bug within SIMS Capita concerning new imports via CTF.

This bug has caused some parents imported via CTF to merge with pre-existing parents of the exact same first and surname. If this incorrect information is subsequently added to ParentMail the parent will receive a registration message from your school displaying the forename of a child which may not be their own. They will not be able to log in as they will fail the verification check of being able to provide the date of birth for the student meaning the personal data will remain secure.

Please ensure you check any new information imported via a CTF and be sure the correct students are linked with the correct contacts before importing information into ParentMail.

For more information on this bug and a response from SIMS Capita, please follow the below link: